General Rule
No refunds will be issued for downloaded digital files. Once access is provided, the sale is considered final.
Subscriptions
- Subscriptions are offered on a monthly basis with automatic renewal.
- Cancellation of a subscription only prevents future renewals and does not entitle the user to any refund of the current billing period.
Exceptional Cases
KiTNo Studio reserves the right to grant an exceptional refund, at its sole discretion. These cases are evaluated individually and do not create any acquired rights for the future.
CCBill Payments
- Payments are processed by CCBill. However, any refund requests or claims must be addressed directly to KiTNo Studio, which remains the sole point of contact for customers.
- For billing support, you can contact me at contact@kitnoart.com. I usually reply within 48 hours.